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The product I want is no longer in stock.

Once we have sold out of a product it may be removed from the store. If we’re able to re-stock this product, it will reappear online once it becomes available.

I’m unsure if the order I placed has been placed.

Once an order has been placed you will automatically receive a purchase confirmation email outlining your order number, receipt number, products purchase, value of goods and transaction status.

Can I change my order?

Please check all details when placing your order as orders cannot be changed once submitted. In the event the incorrect shipping details have been entered, contact us via our CONTACT US page as soon as possible and we will attempt to remedy this. In the event your order has been processed and is unable to be changed we cannot accept any responsibility regarding delivery if we have delivered to the address stated on the order.

I have a product &/or order enquiry. Who can I contact?

Please contact us via our CONTACT US page

I am selecting my entitlements & see a credit. What is this for & can I use it?

This credit is available for you to use within this shop in the active season and has been provided to support in the running of your program.

How can I apply credit to my order?

You can apply your credits at checkout after you have entered your shipping information.

I cannot see my assigned credit. Who can I contact?

Please contact us via our CONTACT US page

I can see credit at the top of my screen however it’s not being added to my shopping cart. How can I proceed?

Available credits are not automatically added to your order. Please ensure you apply your credits at checkout to finalise your purchase.

I submitted my order however didn’t receive an order confirmation. What do I do?

Please go to Account Dashboard by clicking on your name in the top right corner. Here, you can view your recent order. Alternatively, please contact us via our CONTACT US page

I haven’t received my order yet. Who can I contact?

If your order has been sent you will have received a dispatch email, this email contains a tracking number and link. Please follow this link and input your tracking number to monitor your delivery. Please note if your parcel has had an unsuccessful delivery attempt/s, this will be returned to us for confirmation & re-sending out to you. Alternatively, please contact us via our CONTACT US page

I received my delivery however there is an item/s that is missing/damaged. Who can I contact?

Please contact us via our CONTACT US page

Do you have an exchange and refund policy?

We ask that you choose your items carefully before placing your order - we will not offer exchanges or refunds if you simply change your mind. If you are not satisfied with your purchase, or in the rare event that your goods arrive to you damaged, or different items were received then originally ordered please contact us via our CONTACT US page

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